Refund policy

We stand behind the quality of every order. If your order arrives damaged, defective, incorrect, or otherwise not as it should be, please contact us at hello@eastbar.co and we’ll make it right. We are unable to accept returns or offer refunds unless there is an issue with the order as stated above. 

Due to EastBar’s formulation with natural ingredients, shipped products during the warmer summer months can result in melted bars, especially if left unattended outdoors for extended periods of time. This is entirely normal and can be remedied by allowing the bars to cool to room temperature, or by placing them in the refrigerator and allowing them to warm back up to room temperature. Rest assured that this does not compromise any of the ingredients themselves, or the published macronutrients on the bars!